Terms of Service & SLA

Last updated: March 17, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the HypHosting platform, including our website, control panel, and all related services. HypHosting is operated from the Netherlands. By creating an account or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Service Description

HypHosting provides game server hosting services, including but not limited to:

• Provisioning and management of game servers (Minecraft, Rust, ARK, Terraria, and others)
• Access to our web-based control panel for server management
• Automated backups, file management, and scheduling tools
• Related support and infrastructure services

3. Account Registration

To use our services, you must create an account. By registering, you agree to the following:

• You must be at least 16 years of age. If you are under 18, you confirm that a parent or legal guardian has reviewed and consents to these Terms.
• You must provide accurate, complete, and current information during registration.
• You are responsible for maintaining the security of your account credentials. Do not share your password with others.
• Each person may hold only one account. Creating multiple accounts to circumvent limits or restrictions is not permitted.
• You are responsible for all activity that occurs under your account.

4. Acceptable Use

You may use your server for any lawful purpose related to gaming and community hosting. However, the following activities are strictly prohibited:

• Hosting, distributing, or linking to illegal content under Dutch or EU law
• Launching or facilitating DDoS attacks, network attacks, or port scanning from your server
• Running cryptocurrency miners, blockchain validators, or similar resource-intensive non-gaming workloads
• Distributing malware, viruses, exploits, or any other malicious software
• Hosting content that infringes on the intellectual property rights of others
• Using resources significantly beyond your plan limits in a way that affects other customers
• Reselling or subletting your server resources without prior written permission

Violations may result in immediate suspension or termination of your account without refund.

5. Payment & Billing

All prices are listed in euros (EUR) and include applicable taxes unless stated otherwise.

• Billing periods: You may choose between monthly, quarterly, or yearly billing cycles when ordering.
• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• Payment methods: Payments are processed securely through Stripe. We accept major credit/debit cards and other methods available through Stripe.
• Failed payments: If a payment fails, we will attempt to notify you. Your server will be suspended after a 3-day grace period if payment is not resolved.
• Refunds: We do not offer partial refunds once a billing period has started. However, we offer a 48-hour satisfaction guarantee on new orders — if you are not satisfied within 48 hours of your first purchase, contact us for a full refund.

6. Server Resources

Each hosting plan includes dedicated resources such as RAM and storage as described on the order page. CPU and network bandwidth are subject to fair use.

Because our infrastructure is shared among multiple customers, we reserve the right to limit or throttle a server that is consuming excessive resources to the point where it negatively impacts other customers. We will always try to notify you and work toward a solution before taking action.

7. Backups & Data

• We provide automated daily backups as a convenience. Backup retention is limited and varies by plan.
• While we take reasonable measures to protect your data, you are ultimately responsible for maintaining copies of any critical server data, configurations, or world files.
• We do not guarantee against data loss caused by hardware failure, software bugs, security incidents, or any other event. We strongly recommend keeping your own off-site backups.

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

HypHosting guarantees 99.9% monthly uptime for all paid hosting services. This means no more than approximately 43 minutes of unplanned downtime per month.

Uptime is measured as: (total minutes in month − downtime minutes) / total minutes in month × 100.

8.2 What Counts as Downtime

• Server is unreachable or unresponsive for more than 5 consecutive minutes
• Control panel is inaccessible

Note: Only infrastructure-level issues count as downtime. If your server crashes due to plugins, mods, or misconfiguration on your end, that is not considered downtime under this SLA.

8.3 Exclusions

The following situations do not count against the uptime guarantee:

• Scheduled maintenance (announced at least 24 hours in advance)
• DDoS attacks beyond our mitigation capacity
• Customer actions (misconfigurations, resource abuse)
• Force majeure (natural disasters, power grid failures, etc.)
• Third-party service outages (Mojang API, DNS providers)
• Beta or free-tier services

8.4 Compensation

If we fail to meet the uptime guarantee, you are entitled to service credits based on the actual monthly uptime:

Credits are applied to the next billing cycle. The maximum credit is 100% of one month's fee. Credits are not refundable as cash.

8.5 How to Claim

• Submit a support ticket within 7 days of the incident
• Include: date and time of the outage, affected server(s), and a description of the issue
• We will verify the claim against our monitoring data
• Credits are applied within 5 business days of approval

8.6 Monitoring

We monitor all hosting nodes 24/7 using automated health checks. Current uptime statistics are available on our status page. Infrastructure monitoring runs every 5 minutes.

8.7 Remedies

• This SLA is your sole and exclusive remedy for downtime
• SLA credits do not apply to accounts with outstanding balances
• We reserve the right to modify this SLA with 30 days notice

9. Suspension & Termination

We may suspend or terminate your account and services under the following circumstances:

• Violation of these Terms of Service or our Acceptable Use Policy
• Non-payment after the grace period described in Section 5
• Abuse of infrastructure, support systems, or other customers

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — your server will remain accessible until then.

After your subscription ends (whether by cancellation or termination), your server data will be retained for a 7-day grace period. After this period, all data will be permanently deleted.

10. Intellectual Property

The HypHosting name, logo, control panel software, website design, and all related branding are the intellectual property of HypHosting. You may not copy, modify, or redistribute any part of our platform without prior written permission.

You retain full ownership of and responsibility for all content you upload, create, or host on your server, including world files, plugins, mods, and configurations.

11. Limitation of Liability

Our services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law:

• We make no warranties, express or implied, regarding the reliability, availability, or fitness of our services for any particular purpose.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, or profits.
• Our total liability to you for any claim arising from or related to our services is limited to the amount you have paid to HypHosting in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Dutch or EU law, including liability for fraud or wilful misconduct.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page will always reflect the most recent revision.

For material changes that significantly affect your rights or obligations, we will notify you by email at least 14 days before the changes take effect. Your continued use of our services after the updated Terms take effect constitutes acceptance of those changes.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or in connection with these Terms or your use of our services shall be submitted to the competent courts in the Netherlands.

14. Contact

If you have any questions about these Terms of Service, please contact us at [email protected].